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Faq

All online payments are secure and seres. We created a secure transaction environment. The control system we used is the industry standard for encryption technology to protect your private information stored on our website. The encryption system offers security and peace of mind in your browser and local network supports the use of encrypted data transmissions. Are your high quality products? We promise quality products. You can see that we provide only high quality products on our online store, our goal is that you can have the elements for years and we know that this can benefit both of us. Our products are carefully selected, made by experienced workers, brand new, original packaging.

Do you accept international orders?

Yes, we are professional in dealing with international affairs and have rich experience in doing this. So far, we accept orders from most countries of the world, such as Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Japan, Korea, Luxembourg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United States directly from our website. If you do not know on shipping destinations, please contact us and we will respond quickly.

How long does it take for my ordered items?

Ordered items will be shipped home by EMS, DHL, TNT, UPS only according to your destinations. Generally you will receive your goods within 3-7 days after your order has been processed. In most cases, the items are re? Us within 5 working days, but we have appointed seven days in case of delays. Delivery like DHL, you will receive your shoes in 3-4 days.

Can I change my order after my credit card charged?

Please note that once an order has been placed and processed, it is difficult to make the change and cancellation. If you want to change your order, please contact us. We will do our best to meet your situation. But once your order has been shipped, the order can not be changed or canceled.

What are the delivery options and delivery times?

All orders are expedited shipping, EMS, DHL are the main methods of delivery, but others are available only according to your destinations, such as TNT, UPS and others. The arrival time estimate is usually 3-7 days.

How to track my order?

You can check the status of your order at any time by going directly to the Status section of my order in my account. Please note that you must have the order number and email address to track the status of orders. We will e-mail the tracking number for you. You can also track the status of your order on the carrier's website. Please note that the carriers can not update the records and the status of packages in time.

How long does it take to process an exchange or refund?

Total duration consists of two parts. The first part is the processing time. This is the time between when your request for exchange or refund, in addition to our treatment procedure. The second part is the actual shipping time. This is the time it takes for the package to be exchanged and returned to you. It usually takes 3-7 days. For a refund, it takes about 2-3 days to credit card company to process the refund, you can check your credit card account in 3-4 days.

Will I have to pay extra for an exchange or refund?

It depends. If for any reason you are not satisfied with the item, but the fault is not caused by us, you must pay for shipping charges and return postage to exchange article. If you request a refund, the original shipment is not refundable. But if the factual evidence that the fault was caused by us, we take full responsibility and do not charge any additional fees.

Do I pay sales tax?

No! You just need to pay for items you purchase, no other sales tax on our site.

What should I do if my order never arrived?

If your order shows your package has been sent, and you do not receive it within 2 weeks. Please contact customer service for help.

Please contact us if you are not clear on the FAQ, please email our customer service. Thank you for your visit, support, and control and enjoy your shopping on our online store.